Recent Articles
Disable DND (Do Not Disturb) on Yealink Phones
To disable the DND function and remove the button from the softkeys on Yealink phones, enter the following override using the Device Defaults textbox (at the company, site, or department level), or using the Overrides textbox at the device level. If ...
How to Reset Polycom Phone to Factory Default Settings
Method 1: Reset using the Phone Settings Menu Use this method if you know the current admin password of the phone Press the Menu/Home Key. Select Settings. Select Advanced. The Password will depend on the profile: Active (with profile): acquire and ...
How Do I Configure and Use Shared Contacts?
Concept Shared contacts enables scopes of Office Manager and higher to add and edit a group of contacts that will be viewable to all users within a domain. All users can view the shared contacts within the contacts page and dock. Viewing and editing ...
How Do I Use Call Center Reporting?
To access call center stats and reports, you must be assigned Call Center Supervisor permissions in the TrueVoIP Portal. Stats Grid A color-coded stats grid shows the following information: Green = value accepted. Yellow = value is within the range ...
Add/Update ACH payment information
To add or update your ACH payment information, first open your web browser and navigate to https://manage.truevoip.com. You should see the following login screen. Enter your email address and password to login to the billing portal, or if you ...