Knowledge Base
Knowledge Base
Knowledge base
Recent Articles
Expired Microsoft Licenses
Expired Microsoft Licenses Problem In the Direct Routing page, Licenses can show up with negative numbers and the message “Expired. Renew in Admin Center.” This means Microsoft is presenting your account licenses as no longer manageable. Solution ...Microsoft Licensing for the PBX and SIP Trunk Connector
Microsoft Licensing for the PBX and SIP Trunk Connector These are the licenses and combinations that allow use of Microsoft Direct Routing. Note that other licenses may work: our system will dynamically evaluate license contents when an Enterprise ...Does my DirectRouting User need a Microsoft License?
Does my DirectRouting User need a Microsoft License? Yes. Temporarily. For the automated setup of Direct Routing a “DirectRouting User” is created in the Microsoft Enterprise and assigned an available Microsoft User license and Phone System, or ...Disable DND (Do Not Disturb) on Yealink Phones
To disable the DND function and remove the button from the softkeys on Yealink phones, enter the following override using the Device Defaults textbox (at the company, site, or department level), or using the Overrides textbox at the device level. If ...How to Reset Polycom Phone to Factory Default Settings
Method 1: Reset using the Phone Settings Menu Use this method if you know the current admin password of the phone Press the Menu/Home Key. Select Settings. Select Advanced. The Password will depend on the profile: Active (with profile): acquire and ...
Popular Articles
Phone User Guide
Attached is the printable PDF version of our user guide for desk phones. Please feel free to print, copy, and distribute this guide to your staff or co-workers.Voicemail Options Tree
This document outlines the TrueVoIP voicemail options in a flowchart/information tree setup. Please reference this document for ease of navigating the voicemail system. There is a PDF version attached that can be downloaded or printed as well for ...Add a user
To add a new user to your TrueVoIP system, first login to the TrueVoIP Manager Portal. For more information about accessing the portal, see the article Accessing the Portal. Once inside the manager portal, click the Users button on the top menu. ...TrueVoIP Attendant Console
Intro The TrueVoIP Attendant Console is a web based application for enhanced interaction with phone calls. Typical users would include reception or call center type users due to the heavy call volume they tend to encounter. Using the TrueVoIP ...Accessing the Portal
Using your web browser, navigate to https://pbx.truevoip.com and you should see the login page below. If you know your Login Name and Password, simply enter them and click the Log In button. Typically your Login Name is your email address or your ...