Add a user

Add a user

To add a new user to your TrueVoIP system, first login to the TrueVoIP Manager Portal.

For more information about accessing the portal, see the article Accessing the Portal.
 

Once inside the manager portal, click the Users button on the top menu.

users.jpg

 

 

Next, click the Add User button on the right-hand sub menu.

add_user_button.jpg

 

Next, fill out the following information in the Add a User form.

  • First Name
  • Last Name
  • Extension
  • Email Address - Optional, but highly recommended for login and features like voicemail to email
  • User's Scope - Choose from the following options:
    • No Portal
    • Basic User
    • Advanced User
    • Call Center Agent
    • Call Center Supervisor
    • Office Manager
  • Enable Voicemail - Deselect this box to disable voicemail for this user
  • Add Phone Extension - Required if you plan to add phone(s) for this user
  • New Password - Optional at this time and can be set by the user after receiving the new user welcome email
  • Voicemail PIN - Optional at this time and can be set by the user after receiving the new user welcome email

Finally, click the Add User button at the bottom of the form to finish adding the new user.

 

Once you've added a user, go to the Add a phone article to see how to setup a device for the new user.


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