Add/Update ACH payment information
To add or update your ACH payment information, first open your web browser and navigate to https://manage.truevoip.com. You should see the following login screen.
Enter your email address and password to login to the billing portal, or if you don't know your password click the Forgot your password link.
If you don't have a billing portal login, please open a TrueVoIP ticket here
Once you're logged in, click on billing in the left hand menu.
Next, click on Add Payment Method near the upper right corner, and then choose ACH from the dropdown menu. Enter the necessary bank account information, company billing address, account nickname of your choice, and click Save as.
Once your account information is successfully saved, make sure the new account is set as default and Auto Pay is enabled.
Add a user
To add a new user to your TrueVoIP system, first login to the TrueVoIP Manager Portal. For more information about accessing the portal, see the article Accessing the Portal. Once inside the manager portal, click the Users button on the top menu. ...
Editing Phone Buttons Using the Phone Builder
Intro Phone buttons may be programmed in the TrueVoIP Manager Portal using the Phone Builder feature. This allows a variety of phone models to be managed in an easy-to-use interface and end users can even edit their own devices, saving Office ...
Changing Call Forward Settings
To change your call forward settings in your TrueVoIP account, first login to the TrueVoIP Manager Portal. For more information about accessing the portal, see the article Accessing the Portal. Once inside the manager portal, click the Answering ...
How to Use the Microsoft Teams Desktop Application or Web Application with Your TrueVoIP Extension
The TrueVoIP Connector for Microsoft Teams is a separately licensed add on per user/extension. For more information about using Microsoft Teams with TrueVoIP, contact our sales team. Intro Microsoft Teams is a powerful collaboration tool that is ...
Expired Microsoft Licenses
Expired Microsoft Licenses Problem In the Direct Routing page, Licenses can show up with negative numbers and the message “Expired. Renew in Admin Center.” This means Microsoft is presenting your account licenses as no longer manageable. Solution ...