Available Feature Codes (Star Codes)
TrueVoIP Feature Codes
|Star Code||Feature Description|
|***||Dynamically Park a call|
|*<Call Park Queue>||Park a call|
|*35<Extension Number>||Call Pickup|
|*38||Site Group Pickup |
|*41||Set Forward Busy Destination|
|*42||Set Forward No Answer Feature|
|*50||Agent Login for One Call|
Agent Granular Login (single queue)
Agent Granular Logout (single queue)
|*55<Call Park Destination>||Retrieve a call from a Call Park Queue|
|*67<10 or 11 Digit phone number>||Dial outside number w/ Privacy DID 11 Digit|
|*67<Extension Number>||Dial internally w/Privacy|
|*69||Last Call Return|
|*72<Extension or phone number>||Set Forward Destination|
|*78||Activate Do Not Disturb|
|*79||Disable Do Not Disturb|
|*90||Activate Forward Busy|
|*91||Disable Forward Busy|
|*92||Activate Forward No Answer|
|*93||Disable Forward No Answer|
How to Use the Microsoft Teams Desktop Application or Web Application with Your TrueVoIP Extension
The TrueVoIP Connector for Microsoft Teams is a separately licensed add on per user/extension. For more information about using Microsoft Teams with TrueVoIP, contact our sales team. Intro Microsoft Teams is a powerful collaboration tool that is ...
Editing Phone Buttons Using the Phone Builder
Intro Phone buttons may be programmed in the TrueVoIP Manager Portal using the Phone Builder feature. This allows a variety of phone models to be managed in an easy-to-use interface and end users can even edit their own devices, saving Office ...
How Do I Use Call Center Reporting?
To access call center stats and reports, you must be assigned Call Center Supervisor permissions in the TrueVoIP Portal. Stats Grid A color-coded stats grid shows the following information: Green = value accepted. Yellow = value is within the range ...
How Do I Configure and Use Shared Contacts?
Concept Shared contacts enables scopes of Office Manager and higher to add and edit a group of contacts that will be viewable to all users within a domain. All users can view the shared contacts within the contacts page and dock. Viewing and editing ...
Does my DirectRouting User need a Microsoft License?
Does my DirectRouting User need a Microsoft License? Yes. Temporarily. For the automated setup of Direct Routing a “DirectRouting User” is created in the Microsoft Enterprise and assigned an available Microsoft User license and Phone System, or ...