How Do I Configure and Use Shared Contacts?
How Do I Use Call Center Reporting?
To access call center stats and reports, you must be assigned Call Center Supervisor permissions in the TrueVoIP Portal. Stats Grid A color-coded stats grid shows the following information: Green = value accepted. Yellow = value is within the range ...
How to Use the Microsoft Teams Desktop Application or Web Application with Your TrueVoIP Extension
The TrueVoIP Connector for Microsoft Teams is a separately licensed add on per user/extension. For more information about using Microsoft Teams with TrueVoIP, contact our sales team. Intro Microsoft Teams is a powerful collaboration tool that is ...
Using the TrueVoIP Web Client
The TrueVoIP Web Client is a web based application that allows all users to perform several different functions from their web browser without the need for a desk phone. There is no additional cost for the TrueVoIP Web Client and all users who have ...
Expired Microsoft Licenses
Expired Microsoft Licenses Problem In the Direct Routing page, Licenses can show up with negative numbers and the message “Expired. Renew in Admin Center.” This means Microsoft is presenting your account licenses as no longer manageable. Solution ...
How to Reset Polycom Phone to Factory Default Settings
Method 1: Reset using the Phone Settings Menu Use this method if you know the current admin password of the phone Press the Menu/Home Key. Select Settings. Select Advanced. The Password will depend on the profile: Active (with profile): acquire and ...