TrueVoIP Attendant Console

TrueVoIP Attendant Console

Intro

The TrueVoIP Attendant Console is a web based application for enhanced interaction with phone calls.  Typical users would include reception or call center type users due to the heavy call volume they tend to encounter.  Using the TrueVoIP Attendant Console app you can quickly transfer calls to other users, call queues and groups, or voicemail, as well as park calls and managed the parked calls across the system using the drag and drop functionality.

The TrueVoIP Attendant Console is NOT a standalone phone and works in conjunction with your existing desk or soft phone.


Accessing the TrueVoIP Attendant Console

To access the TrueVoIP Attendant Console app, login to the TrueVoIP user portal at https://pbx.truevoip.com/ with your username (typically your email address) and your password.  Once you're logged in, click the "Attendant Console" link at the top of the screen.

For more information about accessing the portal, see the article Accessing the Portal.


The TrueVoIP Attendant Console will launch in a new browser tab or window (depending your browser preferences).


    • Related Articles

    • Using the TrueVoIP Web Client

      The TrueVoIP Web Client is a web based application that allows all users to perform several different functions from their web browser without the need for a desk phone.  There is no additional cost for the TrueVoIP Web Client and all users who have ...

    • How to setup the TrueVoIP mobile app for Apple iPhone and iPad

      Intro The TrueVoIP mobile app for iOS gives you the ability to place and receive calls using your business extension no matter where you are. You can also check voicemails, transfer and park calls, and more!   Installing the app From the App Store To ...

    • How to Use the Microsoft Teams Desktop Application or Web Application with Your TrueVoIP Extension

      The TrueVoIP Connector for Microsoft Teams is a separately licensed add on per user/extension. For more information about using Microsoft Teams with TrueVoIP, contact our sales team. Intro Microsoft Teams is a powerful collaboration tool that is ...

    • How Do I Configure and Use Shared Contacts?

      Concept Shared contacts enables scopes of Office Manager and higher to add and edit a group of contacts that will be viewable to all users within a domain. All users can view the shared contacts within the contacts page and dock. Viewing and editing ...

    • Accessing the Portal

      Using your web browser, navigate to https://pbx.truevoip.com and you should see the login page below. If you know your Login Name and Password, simply enter them and click the Log In button.  Typically your Login Name is your email address or your ...