General
Disable DND (Do Not Disturb) on Yealink Phones
To disable the DND function and remove the button from the softkeys on Yealink phones, enter the following override using the Device Defaults textbox (at the company, site, or department level), or using the Overrides textbox at the device level. If ...
How Do I Configure and Use Shared Contacts?
Concept Shared contacts enables scopes of Office Manager and higher to add and edit a group of contacts that will be viewable to all users within a domain. All users can view the shared contacts within the contacts page and dock. Viewing and editing ...
Add a user
To add a new user to your TrueVoIP system, first login to the TrueVoIP Manager Portal. For more information about accessing the portal, see the article Accessing the Portal. Once inside the manager portal, click the Users button on the top menu. ...
Changing a users voicemail PIN
To edit a user on your TrueVoIP system, first login to the TrueVoIP Manager Portal. For more information about accessing the portal, see the article Accessing the Portal. Once inside the manager portal, click the Users button on the top menu. Next, ...
How to access call recordings
Intro Recorded calls can be accessed through the TrueVoIP Manager Portal by any user with Office Manager access or above. From the Call History app, Office Managers can listen to and/or download call recordings through their browser. Please note that ...
Managing Hold Music
Intro Hold music can be managed through the TrueVoIP Manager Portal by any user with Office Manager access or above. Using the Music On Hold app, Office Managers can add or remove hold music files, listen to existing hold music, change hold music ...